Privacy Policy
Last Updated: January 1, 2023
Last Updated: January 1, 2023
Thanks for visiting Pause studios.
This Privacy Policy explains the manner in which we may collect, use and disclose personal information which you provide to us while using the Pause website, pausestudio.com (the “Site”), mobile application (the “App”) or the services available at a Pause studio (the “Services”). When used in this Privacy Policy, the terms “Pause,” “we,” “us” or “our” shall refer to Pause Franchisor, Inc., as franchisor for the Pause franchise system, and, with respect to Services, each independently owned and operated Pause franchisee location. As applicable, Pause franchisees may be referenced separately with regard to certain privacy practices or policies.
We want to assure you that Pause takes privacy matters seriously and is committed to protecting your privacy. Therefore, we provide this Privacy Policy to explain our privacy practices and the choices you can make about the way your personal information is collected and used.
By visiting the Site, using the App, or otherwise providing us with your personal information when using Services, you agree to be bound by the terms of this Privacy Policy.
The information we collect from you varies depending on the way you use our Site, App or Services. You may provide us with information that can identify you as an individual (which we will refer to throughout this Privacy Policy as “personal information”). The personal information that we collect, and may have collected in the previous 12 months, includes:
Category | Specific Information Collected | Source and Purpose | Retention Period |
|---|---|---|---|
Identifiers | Name, email address, physical address, phone number, date of birth | Provided by members or guests when signing up for Services for the first time or registering a Pause account. This information is used in order to provide Services. Identifiers pertaining to Pause franchisees, their employees, their members and guests, and franchise applicants are provided directly by franchisees (or their third-party vendors). This information is used for the provisioning of franchisee services or identifying potential franchisees. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Consumer protected information (per Cal. Civ. Code § 1798.80(e)) | Name, email address, physical address, phone number, date of birth, financial information | Provided by members or guests when signing up for Services for the first time. This information is used in order to provide Services. Identifiers pertaining to Pause franchisees, their employees, their members and guests, and franchise applicants are provided directly by franchisees (or their third-party vendors). This information is used for the provisioning of franchisee services. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Approximate Location Information | Geolocation* such as country, physical address, longitude/latitude coordinates when using our App | Collected from your device if permitted by settings and from interaction with Site. This information is used for providing the Services, analytics, and marketing optimization. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Commercial Information | Transaction data about products and services received from Pause | Collected automatically when you make a purchase for purpose of analyzing and improving Services. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Internet or other electronic network activity information | Information regarding a users' interaction with the Site or App such as IP address, device and browser type, internet service provider, operating system, metadata | Collected automatically when you use the Site or App for purposes of improving the Services and our marketing activities. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Sensory data | Images (photos or video) and audio via CCTV or other media device | When in a Pause studio, we may capture your image or likeness in a photo or video via CCTV or some other media devices. Pause machines may also monitor your physical characteristics such as temperature, heart rate or exercise data activity to help ensure your safety when using Services. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Professional or employment- related data | Name, email address, physical address, phone number, date of birth, educational information, work history | Collected when considering an application for employment. Identifiers used to identify you as an applicant. Work history used to verify your previous employment. Educational information used to evaluate your suitability for the position applied for. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Protected health information ("PHI") | PHI only collected when using the IV/ vitamin treatments. Health information about you that may relate to past treatment, or your physical or mental condition | Please see the Privacy Notice Regarding Protected Health Information as made available through the Pause Medical Intake Form. | For as long as necessary to achieve the purposes described in this Privacy Policy |
Inferences drawn from any of the information identifiers above | N/A | N/A | N/A |
*Geolocation. When using our App, we will request permission to obtain your location to better provide you with location-specific information, including, but not limited to, studio hours, services offered, or in-studio promotions. In that case, the App will utilize location services on your mobile device to collect and use location data, including the real-time geographic location of your device. If you consent to the App’s utilization of location services, we may use GPS, Bluetooth, your device’s unique identifier, and/or your IP address, along with wi-fi and cell tower locations, and other technologies to determine your device’s geolocation. We maintain location data records for as long as necessary to deliver the services you request. We will collect geolocation data only if you consent, and you may choose in your App settings whether the location services will be always running or only when the App is in use. You can also contact your mobile service carrier or your device manufacturer for more information on disabling location services.
Pause may use your personal information to operate and improve our business and to provide you with goods and services. Generally, we collect and process information to serve the operational purpose for which it was collected or for other purposes that are compatible with the context in which it was collected (as described in Section 2 above). The following are the business purposes for which we may use your personal information:
To provide you with the Services, such as the ability to create and manage your membership (as applicable) and Pause account; complete and process your transactions with us; make a booking through the Site or App, or for other scheduling purposes; or send you service-related notifications and confirmations.
To improve the Site, App and Services that we offer.
To respond to customer service inquiries or requests.
To make you aware of promotions, events, special offers, or contests that we think may be of interest to you, consistent with your communication preferences.
To promote and administer corporate partnerships in connection with the Services.
To consider you for employment, as applicable.
There are some circumstances where we may disclose or share your personal information with a third party, as described below:
Third Party Service Providers. We may disclose your personal information to third party service providers or agents who provide services to or on behalf of Pause studios, which services may include hosting, billing or payment processing, collection, data management, analytics and storage services, sweepstakes providers, membership benefits providers and retention services.
Affiliated Companies. We may share personal information with Pause subsidiaries or affiliated companies, or other companies in connection with any merger, sale, corporate reorganization or similar business transaction involving Pause Franchisor, Inc., its subsidiaries, affiliates or one or more Pause franchisees.
Pause Franchisees. We may provide your personal information to a Pause franchisee in order for them to provide you Services if you are a Pause member, visitor or guest at a Pause franchisee studio location.
We are committed to taking appropriate measures designed to keep your personal information secure. Our technical, organizational and physical measures are designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we make efforts to protect our information systems, no website, mobile application, computer system, or transmission of information over the internet or any other public network can be guaranteed to be 100% secure.
The Site, App and Services are all intended for use by individuals who are at least 18 years old. Our Site is not targeted to children under 13 years old, and we do not collect personal information from children under the age of 13. We do not offer or provide Services to anyone under the age of 16 without the direct supervision of a parent or legal guardian.
We may retain your personal information for as long as necessary to fulfill our business purposes and as is required or permitted under applicable laws.
The statements made regarding these products and services have not been evaluated by the Food and Drug Administration. These products and services are not intended to diagnose, treat, cure or prevent any disease. The material on this website is provided for informational purposes only and is not medical advice. All information presented here is not meant as a substitute for or an alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product or service.